Return merchandise

Arrangements for a return of product must be made in advance through the Médiatech Customer Service Representative. Returns made without prior approval will be refused. Authorization is in the form of a Return material Authorization (RMA) number. The RMA number must be present on all shipping documentation and the returned goods.
Transportation for products returns must be arranged and paid for by customer – or as instructed by Customer Service. Upon receipt, Médiatech will inspect material for defects. If material is deemed defective, Médiatech will issue full reimbursement of freight as well as the product cost.

• Every return of defective goods must include a printed sample to receive your credit.
• Please make sure that your return is well wrapped, in a bag in a solid box, otherwise we won’t be able to give you a credit.
• Ink cartridges and print heads must be return in their original boxes
• 20% of restocking charges may be applied to your returns, for none defective products.

IMPORTANT: ALL fields must be filled. If a field does not apply to your request for a return authorization, write: NA